Patient info/support

For replacement batteries, control solutions, log books or lancing devices you can order through our online shop, or contact us via the Contact page or our Freephone Helpline 0800 088 3920. If you require a starter kit (including meter, strips, lancing device, lancets) please call our Helpline. We operate free meter for life scheme so please either register your meter through our website or fill out the warranty card with your details – this can be found in your Microdot+ starter kit box – and return it to us.

If you have been given a Microdot meter by your GP practice sundries such as batteries, control solutions, log books and lancing devices are all free of charge.

When ordering please do not forget to request and/or download the VAT exemption form. Postage and packaging is free of charge on all orders over £30:00 normal postage and packaging is standard UK franking charge. Please note replacement batteries, control solutions, and lancing devices are all free of charge and no postal charges will be applied.

Please be aware that the vial of strips must be closed after every use to prevent contamination (thus resulting in false readings). Once opened strips will last for six months providing they are sealed after every use and stored appropriately. If your strips are consistently reading outside of the ideal control range (this can be found on the strip vial) please contact us for replacement and we will exchange them. Control solution is only accurate for three months after opening but replacement solution is available free of charge from CSL either by requesting from our online shop,  via our Freephone Helpline or our Contact Us page.

By using the software programme you can monitor your blood glucose readings by charting graphs and lists of your readings and insulin data (all these automatically save the time and date) The download cable is avaliable to purchase from the online shop or by calling 0800 088 3920. The software is free of charge and can be dowloaded from this link (insert link)

For more information or help setting up the software system please contact our Freephone Helpline (0800 088 3920) or via the contact page. The software should take you through the set up system when downloaded.

Display Messages and Problem Solving

The following is a summary of some error messages. These messages help to identify certain problems but do not appear in all cases when a problem has occurred. Improper use may cause an inaccurate result without producing an error message or a symbol. In the event of a problem, refer to the information under ACTION. Please consult the user manual for a list of all messages and symbols.

Messages
What it means
Actions
Messages
What it means

System check appears upon insertion of a test strip whenever the meter is turned on. Verifies that all segments are present on the display.

Actions

If segments are missing contact Customer services for further action. Missing segments can lead to the wrong interpretation of the displayed test result.

Messages
What it means

The system is ready to accept a blood sample.

Actions

You may now apply the blood sample

Messages
What it means

You blood glucose level is higher the 29.2mmol/l (525 mg/dl).

Actions

This message indicates very high blood sugar. Recheck your sugar level and if "Hi" call your doctor immediately and/or treat according to the recommendations of your healthcare professional.

Messages
What it means

Your blood glucose level is lower than 1.1 mmol/l (20 mg/dl)

Actions

This message indicates very low blood sugar. Recheck your sgar level and if "Lo" call your doctor immediately and/or treat according to the recommendations of you healthcare professional.

Messages
What it means

Error message that indicates that there is a problem with the meter.

Actions

Review the instructions and try again with a new test strip. If the problem persists, contact Customer Service.

Messages
What it means

Error message that indicates the temperature is out of range.

Actions

Repeat the test with a new test strip. If the error message appears again, contact Customer Service.

Messages
What it means

Error message that indicates that there is a problem with the test strip.

Actions

Repeat the test with a new test strip. If the error message appears again, contact Customer Service.

Messages
What it means

Error message that indicates serial communications error.

Actions

If error persists, contact Customer Service.

Messages
What it means

The flashing strip Indicates that it is a used strip or the blood or the control solution was applied before the flashing drop symbol appeared on the display.

Actions

Repeat the test with a new test strip. Apply the sample only after the flashing drop symbol appears.

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